Refunds and cancellation
Free today. Written down before we charge anyone, not after.
The app is free right now. No card is asked for, nothing is charged, and there is nothing to refund. This page describes what happens once subscriptions open, because a refund policy written after taking someone's money is worth very little.
Fourteen days to change your mind
A new subscription can be cancelled within fourteen days and refunded in full, with no reason asked. That is the withdrawal right European law gives you on a digital service, and we apply it to everyone, everywhere, rather than only where we are obliged to.
Cancelling
Cancelling stops the next renewal. You keep access until the end of the period you already paid for, and nothing is taken again. It is done in the app, in one action. You never have to write to us, and nobody will try to talk you out of it.
Deleting your account
Deleting your account ends the subscription too. If you delete in the middle of a paid period, tell us and we refund the unused part. Losing the money you paid should not be part of the price of leaving.
When we get it wrong
If the service is broken for any meaningful length of time, or you were charged for something you did not buy, we refund it in full, without an argument about it.
How a refund reaches you
Always back to the card or account that paid, usually within five working days and at most ten. We do not refund in credit, in extra months, or in anything else you did not ask for.
Asking for one
hello@t4tspace.com, from the address on your account.